Reservations Executive

We are looking for a dynamic and enthusiastic Reservations Executive to join our team. The role encompasses all aspects of reservations for the hotel. Reporting to the Director of Revenue, you will be responsible to maintain an accurate record of all reservations, handling inquiries and bookings in a timing basis, displaying excellent phone and customer service skills, provide training and coaching to the Reservations Agents.

Responsibilities:

• Manage daily operations of the Reservations Department
• Creating and updating room reservations via the PMS
• Ensure accurate and timely entry of reservation data into the system.
• Ensure all Reservations Agents promote upselling to maximise hotel revenues.
• Managing special requests and room allocations.
• Resolve any booking issues or discrepancies in a professional way.
• Provide training in all aspects of reservations operations to the subordinates to ensure a high degree of accuracy in reservations and guest satisfaction.
• Manage group bookings from Sales, follow up and follow through with the Sales Manager to ensure for smooth operations
• Perform any other duties as assigned by the superior

Requirements:

• Diploma in Hospitality/Tourism or equivalent
• At least 3 years of relevant experience in a similar capacity
• Strong interpersonal & communication skills (verbal and written)
• Self starter and independent
• Strong time management and a team player