Shop Reviews

The whole crew in this outlet needs a refresher course. Tables not clear and wipe. Floors dirty. Bins are full to the brim. No one bother to check safe entry/vaccinated. Its all basic for a fast food joint. Came in on a Tuesday night 830pm. Not even peak dinner time. Dont come to work if you dont like it.

4 staff 3 senior. service is very sloooooooooowwwwwwwwwwwwwwwwwwwwwwwww i dont recommend eating here again

barista Ratina is awesome✨️✨️✨️✨️✨️!!!! Latte Art very beautiful. The both of them Ratina & Aini are very friendly and responsive ✨️✨️✨️✨️ You make my day! Thank you young ladies😋😋😋😋

argh i hate that there are SO MANY students or just humans seating there with 1 empty cup infront of them. i’m just a genuine customer who wants to sit and have 1 drink

Located at L2 of Suntec, a short distance from the Promenade MRT exit. My first time here. The staff I encountered was neither that polite or rude, okay lah. They got my drink (Iced Grande Earl Grey with Pomegranate Pearls) correct, so that's already good. Am loving this store for its spacious, spacious roominess and there are still plenty of seats despite it being peak hour of 6.13pm now. Shot of the wooden bench table with many belongings of mine - love how I can prop my feet of my short legs on the bottom rung of the chair - and not hanging bereft, feeling weird. Love it, love it! 😍😍😍 Really can see the Fountain of Wealth from here! One of the best Starbucks I have been to in Singapore in terms of having plenty of available seats and interior design!

The service is extremely terrible. I am so furious. I had already paid the cashier for my drink and the cashier still asked me for money. When i told him that i had already paid, he said that I didn’t and started scolding me. like hello? Is ur memory that bad? It hadn’t even been 3 minutes before I paid and he was already accusing me of not paying. He then proceeded to scream at me and told me that he would charge me extra if I did not pay. After that, he told me to go take a seat as they checked the cctv. After they found out that I paid, they just gave me my drink and didn’t even apologize. Not only that,he rolled his eyes when passing me the drink.

Located on the second floor inside Tower , it boasts the nice view of the Suntec City Fountain of Wealth. Ordered the dark mocha Frappuccino 50% less sweet, the counter staff nodded at my request but ultimately my drink was still too sweet then she hesitantly allowed my sister to exchange the collectible mug because the box got grease stain. Looking at my receipt it was never noted about my request for my drink to be 50% less sweet.

Writing this review because im a sucker for good service and the service here is great! The staff are very friendly taking the orders and sound energetic despite the peak hour with many people. They serve the drinks with a smile too. One of the starbucks with better service :)

Lots of loud and screaming kids. Running all around the place, distracting and disrupting. I’d assume starbucks is a place for people to do their work, and I don’t mind noise. But this outlet became a catalyst of bad parenting, with parents on their phone allowing their kids to disrupt the peace while employees do nothing? Why has shouting and screaming in public became acceptable? Very non-conducive, do not recommend this outlet if you’re planning to get work done.

Dear Starbucks Suntec City Tower 3 Management, I am writing to express my deep disappointment regarding an unpleasant incident that occurred at your Suntec Tower 3 outlet involving my daughter. Today 2-3PM my daughter placed an order at your store. However, to our shock, a staff member accused her of not paying for her food. This accusation was made in a rude and unprofessional manner, causing my daughter embarrassment and distress in front of other customers. My daughter immediately requested the staff to check the CCTV footage to verify that she had indeed paid. Despite her calm and respectful response, the staff made no effort to apologise after confirming their mistake. No clarification or apology was offered, leaving my daughter feeling humiliated and unfairly treated. Such behaviour is unacceptable from a reputable brand like Starbucks. Mistakes can happen, but it is the responsibility of your staff to handle them with courtesy, and to offer a proper apology when in the wrong. Unfortunately, this basic level of customer service was not demonstrated in this case. I hope you will look into this incident seriously. I would appreciate it if you could take appropriate action to ensure that such incidents do not happen again, and to train your staff to treat customers with respect and professionalism at all times.