Reviews for Samsonite - Suntec City

Min Chow

September 7, 2025

1

Samsonsite store at 3 Temasek Boulevard, #01-476/482 Suntec City does not exist. Samsonite does not seem to maintain their website properly. Brought an old Samsonite bag (that weighs almost 6kg) for recycling but could not find the store that was stated on their website.

Poh Ying

September 7, 2025

1

Sales assistant was more interested in checking her (what seems to be a) sales/ accounts book as opposed to attending to customers. After I approached her to ask for the price of a suitcase, she glanced me and my outfit before replying, "that is over a thousand dollars". I proceeded to state my budget and what kind of suitcase I was looking for, sales assistant continued to balance her accounts and casually pointed to a suitcase. When I asked whether there were other colours besides those on display as the colours seem tacky, she retorted that many of her customers come to buy this. Through out this conversation, her hands never once left the book alone. Neither was her full attention on me. If it was such a pressing task to get the admin work done, in future, please lock doors to prevent customers from interrupting you.

Y

September 7, 2025

5

I needed a new suitcase while I was visiting Singapore from New Zealand. The staff was very polite and friendly. I purchased hardshell suitcase IBON. Happy with the purchase and the customer service. Thank you!

Daniel Tan

September 7, 2025

1

The young lady and a mature guy provide no service at all ! inside the dhop for 5 mins but dont bother to serve .great contrast compared to another luggage brand that starts with V !

Mariano Dz

September 7, 2025

1

Worst customer service I’ve experienced. Had a problem and called the site and I quote what the guy said: “I don’t care how much you pay, we have customers paying tens of thousands”. I hope the manager does something about this