I visited this store in Suntec City on the 17th April 2025, I enquired if they had any safety pins in store, I also got a photo up on my phone to show the staff member to clarify what I was looking for to be shouted 5 times in successions NO, NO, NO, NO, NO in my face very loudly, the young brown haired woman was extremely angry. It was shocking, I have never had such terrible customer service, I felt uncomfortable and left the shop immediately. I can’t even blame the translation as I showed the photo and was very polite. I can see other poor reviews from this shop, disappointing that changes haven’t been made.
Superb Lim
I like the spacious outlet in suntec, but I believe the cashier should have more customer service and smile more. It was a Friday evening, and I simply wanted to buy items for my family. Ready to pay yet the cashier did not direct me and I have to prompt 'can I pay?'. It is like talking to a robot.
Axl Ng
Staff by the name Koh Yeok May was extremely hostile and rude. Caught her side glanced at my wife even though my wife was nice throughout the transaction and she literally threw the receipt on the counter when my wife reached out her hand for it. What's wrong with Guardian? Standard has dropped drastically through the years of operation. Don't think we as consumers should deserved such treatment. Very disappointed and disturbing.
Contrafiee
My father went to the pharmacist and request for a medicine however it was not available. Instead of giving my dad a proper advice, he proceeded to talk shit with the sales person about how my dad was asking for something stupid and unreasonable. It was so unprofessional of him to do so especially when customers are around. A huge thumbs down for this Guardian outlet!
Ming Ethan
I was served by a lady wearing specs at the counter today around 8pm . When I asked her about the items she just replied me like how a robot would reply me and the reply was so soft as if l could hear what she was saying . She does not smile or greet customers at all too. This job is clearly not suitable for her as she clearly is not able to get this job done to the bare minimum .
Positive Reviews
fred mash
One of the most friendliest and helpful guardian store in town. Thank you! :)
