Harvey Norman at Suntec City is a spacious, well-organized store offering a wide selection of electronics, appliances, and home goods. Located on Level 3 of the North Wing, it’s easily accessible by public transport and offers plenty of parking within the mall.
The store layout is customer-friendly, with clear sections for TVs, laptops, kitchen appliances, bedding, and furniture. Product variety is excellent, covering everything from big-ticket items like refrigerators and sofas to smaller household gadgets.
Customer service is generally good—staff are approachable and knowledgeable, offering assistance and product advice without being pushy. Delivery and installation options are available, though may require a short wait depending on demand.
Prices are competitive with frequent promotions, especially during major shopping seasons. It’s a reliable place to compare, try out, and purchase big home items with confidence.
Overall, Harvey Norman Suntec City is a convenient and dependable shopping destination for all things home and tech-related.
Djoeis Shi
3
Quite a lot of fridges and washing machines on lower prices.
First visit after office hours the staff was accommodating.
Second visit no staff approaching.
Good for a browsing before deciding to buy indeed.
Teresa NG
5
I was looking for a refrigerator replacement and happened that Mr Andy (Home Appliances Product Specialist) attended to me because his other colleague was busy attending to another customer.
Andy is very knowledgeable on the products and not trying to hard sell me. He is very sincere and polite. He listened to what I needed and recommended me relevant products.
His attitude and service is consistent even after-sale. He mentioned any issues related to delivery, I can always text me. True enough, was having some issue during delivery and he responded to my text promptly and managed to resolve the issue in less than an hour. I was amazed with his service and attitude especially in this era, it’s really difficult to find someone who is so dedicated to what he is doing.
I highly recommend his service and rest assured that he is always there whenever help is needed. I will definitely go back to him if I need to purchase other stuffs.
Thank you Andy for your patience and fast response! Keep it up!!!
Mrs Ng
5
We visited the Suntec branch to purchase an induction hob and were attended to by Stephanie, who was exceptionally helpful. She checked the hob dimensions for various brands and even went the extra mile by contacting the installer to confirm that the electrical supply would be compatible with our existing power supply. On the day of installation, she thoughtfully followed up with a message to ensure everything went smoothly. We truly appreciate her good service ! Thank you Stephanie.
Shan
5
This is my second time buying electronics at Harvey Norman suntec. Uncle James Lim Thou Boon was very nice explaining to me on the different brands of fan. He even help us to register on the extended warranty! Would love to deal with him again.
Eugene
5
Extremely patient and understanding staff. Not pushy with sales at all. Shout-out to a senior male rep who first attended to us even though he wasn't in charge of top loading washing machines. (Unfortunately, we didn't get his name.) And to Amy, who waited patiently on us until we finally decided on which machine to get. She even gave us her number so that we have someone to call if we need help with the machine in the future. This gesture shows she clearly understands the needs of her customers.
Irene Lim
1
Undesirable customer service.
We wanted to buy an oven so we went to this store to have a look.
We saw a promotion and asked to see the display set. There was none. But they have many stock in sales.
We saw a display set and asked for new stock. No stock available and unable to tell when new stock arrives.
When we gave feedback to the sales person that they should only display stock that are available to save everyone time.
But sales person rebutted us saying she just joined the department 1 week ago. Not her issue.
Andrew
5
I’ve bought several items from Harvey Norman — TV, washer, dryer, vacuum, and more — and Yan was outstanding throughout. She really listened to what I needed, made thoughtful recommendations, never pressured me, and helped secure great bundle pricing.
What truly set her apart was the after-sales support. Months later, the washer leaks, and the vendor was completely unresponsive. I reached out to Yan, and she immediately took action — followed up with the right contacts, escalated the matter, and kept me updated. Without her, I’d still be waiting.
If you're shopping at Suntec Harvey Norman, ask for Yan. She’s helpful, honest, and goes the extra mile — even long after the sale. Keep up the great service, Yan!
JM
5
5 stars for Andy, I highly recommend consulting Andy at HN Suntec. He is knowledgeable about the products under his area and is very helpful. We had peace of mind shopping there with Andy’s assistance.
Thank you, Andy for all your help! 🙏
SarahAnne Lee
1
Camera salesman in this outlet said to me, “Don’t remove the lens, later you damage the sensor.”
As a camera woman for 5 years, I’ve never been insulted by other professionals, but a camera salesman in this outlet had to phrase his words terribly. I walked off pissed. In my years of customer service when I was younger, I was taught to never judge anyone or say anything in a negative tone.
Please train your salesman to do better customer service. Because with that phrase alone, he can lose so many customers including newbie photographers/videographers. Terrible sales staff.