I had a fantastic experience with Jay! He was extremely knowledgeable, patient, and attentive throughout the entire process. What really stood out was how he took the time to understand my needs and recommend the right product without any hard-selling.
His friendly attitude and professional service made the entire experience smooth and enjoyable. If you’re looking for someone who genuinely cares and knows their stuff, Jay is the person to go to. Highly recommend!
LUARA XU
5
I had a wonderful experience! Jerry is very knowledgeable about the product and explained everything in a clear and professional way. I really appreciate his excellent service and friendly attitude. It was a pleasant and enjoyable experience, and I’m very happy with the service I received.
Onak
5
⭐⭐⭐⭐⭐
I had a wonderful experience at OSIM Suntec! Xiaolin was very nice and friendly. She patiently explained the products and made sure I was comfortable the whole time. Excellent customer service — highly recommended!
Nasirah Mansor
5
Me and my friend had a good experience at OSIM and we bought 2 back massagers. We were given the opportunity to sit in one of their OSIM chairs and the experience was mind blowing. Maybe can consider buying with our year end bonus. Thank you Xiao Lin for the excellent service!
Aaron Jedidiah Yeo
5
I had such a pleasant shopping experience at OSIM, all thanks to Minnie. She was friendly, patient, and truly attentive to what I needed. Minnie took the time to explain the features clearly, gave thoughtful suggestions, and never made me feel rushed.
Her warm attitude and genuine care made me feel confident and comfortable with my purchase. It’s rare to meet someone so passionate and professional at the same time.
Thank you, Minnie, for the amazing service.
Yong Zilin
5
Had a great experience at OSIM! The service was excellent, especially from Echo. She was very patient and explained all the features of the massage chairs clearly. She also helped me try out different modes and made the whole process very comfortable with no pressure at all. Thank you, Echo, for your professional and friendly service! Highly recommended.
Jay Lye
5
I walked in with no intention to buy — just to browse, to pass the time. But sometimes, a decision isn’t made by logic or brand, but by a person（Jay）.
Jay wasn’t just a salesperson. He was calm, attentive, and genuinely thoughtful. He didn’t push or persuade — he listened. He explained each feature with clarity and care, matching his words to my needs, not to a quota.
What convinced me wasn’t the chair, though it was excellent. It was the service — warm, patient, and quietly confident. In a world full of noise and hard sells, Jay made space for trust. And in that space, my decision was made — effortlessly.
Chua Pauline
5
John’s service was excellent he explained everything very clearly and patiently. Thanks to his detailed guidance, I felt confident about using the foot massager and truly enjoyed the experience.
Chen Lee
5
Jay Lye and John advisor are very helpful and attentive by giving me a personalized experience on experiencing udream pro massage chair. It is a wonderful experience as I get to see in 30 minutes that my body tension score went down right away after the massage experience. Plus the intensity of the massage can be controlled and it is very comfortable that you get to massage the whole body in just 30 minutes. Love the experience!
Sara H
5
Very nice staff, so so helpful and great products too which they let you try. I actually bought the neck massage piece which I am very happy about. The latest massage chair is amazing, the sleep mode is out od this world. Thank you again