Bought a few small collectables from this shop over the past two days. Overall satisfied with my purchase. Price was reasonable for a store located in CBD area. While they have a wide selection of Gashapon and small toys, I hope they will consider bringing in more scale figures for collectors, as premium figures is seriously lacking compared with other anime shops like La Tendo.
Michael Lee
5
Good staff that helped me retain my kuji items for many weeks for free that I pulled from live show due to me being unable to collect as I was hospitalised. Thank you for being understanding and I'm immensely grateful.
Kidd Lim
1
Bought multiple kuji tickets online and gotten Prize A, merchandise box was damaged by inhouse delivery. Business owner not sincere enough to resolve the issue, they can't replace because no existing stock and given options to accept it or refund with a single ticket price. They are not empathy towards customer, poor customer experience from them. If I'm the business owner, I could have replace it even buying off from open market and ensure delivery was done in a proper way to improve value to customer. Basically to them, they don't bother as long the main item is not damage and you take it or leave it.
Reply to owner: Business owner need to ensure that they delivered good merchandise including the box to customer. If customer accepted the condition before buying and yes it is agreed under that condition. However this is not the case, it is within your company issue and it has to be resolved internally between business owner and delivery company. How can it be customer who pay for the item and shoulder the consequence when damaged during delivery arranged by company from warehouse to retail shop?
NAVI Abcde
5
This shop is packed with many anime goodies!
I would also like to thank and praise one of the staff, Hannah, as she is very friendly and approachable! She makes me feel very welcomed at the shop, attending to me and my queries, and helping me to find the stuff i wanted. She provides excellent customer service to all the customers, always with a smile on her face. The customers will also leave the shop with a big smile on theirs too. Thank you Hannah and continue with your positive attitude and great customer service.
One area of improvement is the selection of ichiban kuji available at this outlet. I have noticed that there are certain series that will be sent to other otaku house outlets but not this. I hope that the boss can take my suggestion into consideration as me and my friends often patronise this outlet to satisfy our ichiban kuji addiction!
Hasin Azad
4
I heard many bad rumours about Otaku House but my experience there was a pleasant one . Yes , they lack base on the collection of figurines but the ones they have are not so bad . This was my first time buying a figurine and had multiple queries which were answered patiently my the sales person. Above Otaku House is La Tendo but their figurines and merch and very expensive and prices are 10% more than in Otaku House . The only reason why i am giving 4 star and not 5 is because they advertised membership with spending of $30 even though they were unable to sign you up for membership. Anyways, i think the salesperson have been change as their behaviour doesn't not match the negative comments from the past reviews . Well done Otaku House !!!
Asmo Lucifer
5
Friendly staff and I always look forward to collecting my kuji items from here. Thank you for bringing in special kuji for us! Enjoyed the live sessions with MH too.
Im Lame
1
Won 2 items in the crane machine in one try, emailed them to let them know. But they mentioned that ‘in their policy’ only one prize is considered if i win two in one go? That is totally unfair isn’t it? I won both prizes fair and square.
Jay Jay
1
Worst experience ever,Octaku house which I have spend thousands. I reach this shop at 9.15pm was inform by staff they are closing, which Google page stated 9.50pm when ask to buy the Ichiban kuji tickets this particular girl staff turn me down and start packing up, only to sell to me if I buy out the remaining kuji tickets. I highlighted the stated closing time on Google page is 9.50pm please change it. She replied in very rude manner * you should tell that to the boss * while constantly scratching her hands. I will never step in this shop again, choose gift greetings instead. Please educated your staff. 23 May 2024
Claireクレア
1
Lousy customer service with faulty machine that does not even mention it being broken down. Spent to find out it was broke down. Asked staff for help and she casually open and pick a random one for me. At least have the courtesy of letting customer random pick. Was unhappy about this and she asked me to try again. LMAO Why would i try again on a faulty machine? Staff made it seems like a no big deal. Not just that, Otakuhouse customer service has been degrading for quite long. Used to shop and buy several online kuji as well. But these days, they do not reply to facebook enquires and emails. 👎👎👎
Elise Yap
1
Staff at the Bugis Junction outlet today (29 Oct around 9pm) have the worst attitude. The girl with specs was totally ignoring me and using her laptop, when there's no one in the store.
Then the tan skin cashier was super rude. I wanted to accumulate for the kuji before using credit card for the min spend. But he was rushing me to pay first after my first try. Other outlets don't have issue with this... And if they wanted customers to buy more this isn't the way to go.
If all the staff behave this way. They won't have repeat customers. I for sure won't be back.