Shop Reviews

Very disappointed first experience here, me and my friends came to celebrate a birthday, ended up being a total disaster. Winning tickets in large amounts take ages to complete, and machines are almost ALWAYS broken and require staff assistance for physical tickets. Worst part is without a member card shredding tickets is impossible. Never coming here, games suck too as most are just coin pusher games that steal your money.

I could give 0 star if there's a choice. One of the staff has been very dishonest which really put me off. We (my partner and I) won a medallion box in one of the game. Instead of offered us the prize, he went to pick another lower value item and offered us that when he realised there's only last one left in the display shelf. We did end up insist to have the medallion then only he gave us what we deserved. I will never go back there again, really terrible experience.

Went today at B1 outlet , very disappointed that our favourite machine toy story has been tweak, card drop reduce by 70% , saw a few players who like to play this machine also sad and disappointed

Great place to destress, earn tickets and exchange for prizes! My all-time favourite arcade to play in Singapore. My top game is Bounce Fireball to play in this CPCM. There are also many other games that are fun.We have been regulars, coming here every week

Totally the worst CPCM. When we at the counter for topping up, the staff was shouting non-stop. We asked the staff how does the Lucky Draw works as we have been trying to figure out since the previous Lucky Draw and she was like “ read the receipt yourself “. If i understood, i didnt have to ask? Next, we went to play this machine where there were boxes with rockets and booster packs. When we finished playing, we scanned the QR code for help and waited for 20 minutes. Suddenly, the system ask “Is your problem solved?”, which is the usual after someone attends to you, but NO ONE CAME TO ME. I had to request a second time. This time, i waited for another 20 minutes and took a screenshot when i was the next customer ( look at attached photo, i took queue at 344pm and ss it at 403pm ). It got cancelled again but still no one came. I then went to the top up counter and ask if anyone will attend to me and showed the prove that i was 1st customer and now i had to retake queue for the third time and still had no one attending to me. The guy at the counter said “Sorry please just wait he will come he will come”. I asked but I requested 3 times and no one came, will his system still reflect that i need help? He just repeated “He will come just wait”. I got really annoyed and say okay I wait. I went back to the machine, waited for another 10 minutes. Still, no one came. So I approached a guy fixing a machine nearby and begged him to help me because i waited for really too long and explained to him the situation. He then ask me to give him 5 mins. He did not returned, till i went to him and stared at him then he came to me and was like “ sorry ah “. So i said “no problem, thanks for attending to me” He then proceeded to help me. Lastly, the ticket counting counter broke down so many times and only had 2/8 counters available. There were tons of people trying to count their tickets. I scanned the QR to reflect that the machine was not working, but no one came still. So i gave up and just queued for a long time to put my tickets.

Super fun and interesting arcade. I got really impressed with the wide variety of game machines. Many claw machines with authentic merchandise/ prizes. I will recommend this place to my friends.

The staff, a short hair auntie was extremely rude, had a very condescending tone and does not attempt to solve the customer problems. Clearly she did not deserve to be working here with the kind of service attitude I’ve experienced. On contrary the guy I approached instead was quick to help us out.

Im terribly annoyed today. Came on a day off to destress and the rhythm arcade machines maimai had the network down, chunithm had its network down. The new electronic card tap machine for some of them are ok but sound voltex has the worst placement, RIGHT BESIDE THE BUTTONS TO PRESS???? Not good at all

Attitude problem staff. I waited 14mins. My app shows I'm the next in queue for my game that hanged. Their app also shows I'm next in queue then that guy told me to go back to my place. Afterwards I waited about 20mins I saw him servicing at another location instead of my game and I proceeded to ask another guy to assist me. In total waited 22mins at the same spot for another guy to service and the attitude problem guy went off to service other location.. Will never ever patronise this kind of bullshit arcade.

Most machines are spoilt and taped and clearly not well maintained, even the coin machine is spoilt. Staff is unfriendly and someone took our box of coins as we turned away as we realise this machine which is also spoilt. Staff said they don’t handle and ask us to go police, we will definitely do that. There’s 2 camera above us and they refused to help us