Shop Reviews

The service is excellent. Got my clean jacket faster than expected!

Extremely happy with Presto service. Prompt and reasonably priced. And I drop my jackets for dry cleaning at their Suntec outlet & pick it up from Bukit Timah Plaza. Really convenient.

Wonderful service from Tinah! I brought a wrong size item and they did not have it at the stall for exchange. She went beyond the service standard and check on the availability at other outlet despite me informing her it's not urgent. Well done! Really enjoyed this service experience. Keep it up!

For selection, this is a pretty good store. Keep your eyes out for sale items! Many times there are good bargains for everyday tees and shirts and more, starting at $7 per item and up. On this visit I picked up a couple of essential tees (not on sale). The cotton is so soft and cozy! Two for $20, men's tees. Very nice. I agree with another reviewer, however, that being asked to donate to some charity when you are concluding your purchase is an unpleasant experience. Besides, where is the proof the money even goes to helping people? Kind of a turn off. I get away from it, though, because I always say I have my own charity I work with, as I think most of us do, donating time and/or money to causes that are close to our heart, rather than close to a cash register. With all that, I would still shop here. Employees are told by a corporate office what they must say/do, so it isn't their fault about asking for donations all the time.

I wanted to take a moment to commend one of your exceptional staff members, Arriffin, who served me yesterday at your Cotton On store. His service was outstanding, and he truly went above and beyond to assist me. Not only was he attentive and polite, but he also took the extra effort to find the last pair of pants in my size, which was hanging high near the ceiling. Without hesitation, he climbed up to retrieve it for me, making sure I got exactly what I was looking for. It’s rare to come across such dedication and kindness, and I just wanted to let you know that Cotton On is truly lucky to have someone like Arriffin on their team! Thank you for providing such a wonderful experience.

You need to retrain your staff. Yasmin was extremely rude and condescending. I had requested for a refund and repurchase as I noticed I could get a better discount/your discount system is a bit wonky, which I get can be annoying, but it isn’t a crime right? Isn’t this her job? If she does not like to do her job and hates it so much, she could have just asked someone else to do it. I would even be willing to come back another day rather than be subjected to her abuse. She really got a kick out of acting superior and rude. Does she think she’s the only one with a temper? I don’t get why she was acting all angry and rude..it’s her job?! I had a greater cause for anger in fact with this nobody girl suddenly talking down to me and acting so ridiculous and rude... her attitude was appalling. I was extremely pissed off but I held it in, did not engage, and walked away the bigger person. But just because I did not say anything, does not mean I was okay with her ridiculous attitude. I hope she knows she was wrong. It would be nice to receive a sincere apology from her acknowledging her ridiculous behaviour and rudeness. I will be giving feedback to HO as well.. God knows it was so difficult not engaging when she was being such a rude condescending bully. But sometimes you just know when someone is a lost cause. I wonder what makes her thinks she is so great and superior to others? Has she done/achieved something great/helped people out in her life that we all don’t know about? I’m sure the answer is a resounding no. Because of this I will have to return everything I bought and never go back to cotton on again. This has left an extremely sour taste in my mouth.

Staff are always talking and not paying attention to customers. This is not the first time it has happen and staff always look unhappy and unwilling to help. They always complaining about the work and gossiping in their own language and laughing. Very bad service !! Do not come here

Terrible staff service. Wanted to pay for my purchase, asked a staff member who was folding clothes, she nudged me to the rear with a disinterested face. Waited 10mins at the payment counter, no staff came. One staff stood at a distance, saw me waiting and then looked away. Of course, I left without buying anything, since they are not interested in doing my business.

Bought 5 items but got charged for 6. Didn’t see the item details on the cashier screen — just the total amount. Only noticed the mistake after checking the receipt back from Singapore.

Many years ago I used to buy bigger sizes low waist shorts .. but now hardly find bigger sizes shorts.. and all are high rise shorts … many nice designs but can’t buy n wear :(