Shop Reviews

Huge thanks to xiaolin for introducing me to the OSIM uErgoh! I had the chance to test it out recently, and I was honestly impressed. The support it gives my lower back is just what I’ve been needing, especially after sitting at a desk for hours. It’s not just comfortable — the massage function adds that extra bit of relaxation that makes such a big difference at the end of a long day. I didn’t expect something so compact to be this effective, but it really exceeded my expectations. You can tell it’s well-designed with everyday use in mind. Appreciate you thinking of me and recommending something that actually helps improve my daily routine. Definitely adding this to my wishlist!

Wonderful experience at the outlet and very pleased with the hospitality and service rendered by xiaolin. Osim will maintain its customer-centric image if there are more staff members like her and not like some in other outlets. Made my day and restored my trust in osim

Came by to try the OSIM uLove 3 and had a great experience! The massage chair is really comfortable and relaxing — definitely considering buying one. Big thanks to Xiaolin and John for their excellent service. They were patient, knowledgeable, and made me feel very welcomed. Highly recommended!

Very nice staff, so so helpful and great products too which they let you try. I actually bought the neck massage piece which I am very happy about. The latest massage chair is amazing, the sleep mode is out od this world. Thank you again

Jay Lye and John advisor are very helpful and attentive by giving me a personalized experience on experiencing udream pro massage chair. It is a wonderful experience as I get to see in 30 minutes that my body tension score went down right away after the massage experience. Plus the intensity of the massage can be controlled and it is very comfortable that you get to massage the whole body in just 30 minutes. Love the experience!

John’s service was excellent he explained everything very clearly and patiently. Thanks to his detailed guidance, I felt confident about using the foot massager and truly enjoyed the experience.

I walked in with no intention to buy — just to browse, to pass the time. But sometimes, a decision isn’t made by logic or brand, but by a person（Jay）. Jay wasn’t just a salesperson. He was calm, attentive, and genuinely thoughtful. He didn’t push or persuade — he listened. He explained each feature with clarity and care, matching his words to my needs, not to a quota. What convinced me wasn’t the chair, though it was excellent. It was the service — warm, patient, and quietly confident. In a world full of noise and hard sells, Jay made space for trust. And in that space, my decision was made — effortlessly.

Had a great experience at OSIM! The service was excellent, especially from Echo. She was very patient and explained all the features of the massage chairs clearly. She also helped me try out different modes and made the whole process very comfortable with no pressure at all. Thank you, Echo, for your professional and friendly service! Highly recommended.

I had such a pleasant shopping experience at OSIM, all thanks to Minnie. She was friendly, patient, and truly attentive to what I needed. Minnie took the time to explain the features clearly, gave thoughtful suggestions, and never made me feel rushed. Her warm attitude and genuine care made me feel confident and comfortable with my purchase. It’s rare to meet someone so passionate and professional at the same time. Thank you, Minnie, for the amazing service.

Me and my friend had a good experience at OSIM and we bought 2 back massagers. We were given the opportunity to sit in one of their OSIM chairs and the experience was mind blowing. Maybe can consider buying with our year end bonus. Thank you Xiao Lin for the excellent service!