Shop Reviews

i'm giving this place 1/5 stars. The atmosphere was a bit of a letdown - it literally felt dusty. not sure the area manager really know what things need to be done. seating bench is full of stain. The mannequin looks like it's going to fall anytime. The common size wasn't available either XS or XL, Overall, I'd say this place needs a bit of a revamp to get it up to par. Maybe a good deep clean and some safety measurement.

I wanted to take a moment to express my heartfelt appreciation to your staff, Ms. Fifi, for the exceptional service she provided me at the Cotton On outlet in Suntec City on July 3rd. Her attentiveness and proactive approach truly made my shopping experience stand out. When I couldn't find the grey track pants I was looking for, she noticed my distress and immediately stepped in to assist me. Her dedication to finding the item, even going above and beyond to contact colleagues and search for it, was impressive. The way she presented the pants to me with a smile after just 5 minutes was truly delightful. Her ability to spot a distressed customer and provide timely assistance is a testament to your professionalism and commitment to delivering excellent customer service. I believe her efforts should be recognised and rewarded by the Cotton On management. Thank you for making my shopping experience pleasant. She’s an asset to the Cotton On team, and I hope your colleagues can learn from your example. Best regards, Karim Amin Ritz Carlton Millenia Hotel

Large Store, Poor Service... I’ve shopped at this store multiple times and while they offer quite a selection of clothing, the staff members are rude and not so friendly. I understand if your job can be tough but their attitude shows that they could really care less about their customers. Not to mention there is rarely anyone working at the cashier so you're stuck waiting in line waiting for someone up to 10 minutes just to pay for your clothes. At the end of the day you are taking time out of your day to shop at their store, the least they can do is give their best effort to satisfy their customers. Quite disappointing indeed...

Store manager arbitrarily decide not to accept one of my suntec voucher despite it still being a valid voucher with three more months to expiry. Granted, the piece of voucher looks beaten up because it was inside the wallet for quite some time. But I walked over to another shop and they accepted it without so much a second look. Wouldn't shop here again because of such a rude and random attitude from the store manager.

the staff there were incredibly helpful and assisted me greatly in making choices. i can see their passion in driving the establishment forwards, their hard work has not gone unnoticed and i greatly enjoyed my time there. i was able to make some excellent purchases, especially with the help of recommendations from one of their staff, rachel, who allowed me to experience the best of cotton on. the customer service was sublime, and their dedication towards ensuring the best possible experience for their customers is truly heartwarming. i highly recommend you visit this branch for some truly next level customer service.

Namira , I wanted to take a moment to express my heartfelt appreciation for the exceptional service you provided at the Suntec City branch. Your willingness to call another branches to help secure the dress we needed urgently Thank you . It is truly appreciated!

Good variety. Latest trends and affordable prices

I had a wonderful experience! Jerry is very knowledgeable about the product and explained everything in a clear and professional way. I really appreciate his excellent service and friendly attitude. It was a pleasant and enjoyable experience, and I’m very happy with the service I received.

Echo and Xiaoling are so professiinal and helpful in explaining the different usage and modes of the massage chairs. UDream is my dream! U Love is really comfortable.

Great service with a big welcome! Friendly staff and a warm atmosphere made the experience truly enjoyable. Highly recommend!