Shop Reviews

Me and my husband went for dine in , The service from the staff is very good . I didn’t get the name but is a tall fair guy. He makes sure that everything is okay .

== Update == Came back on 17 Feb 2025 and was pleasantly surprised by one of the waiters. Very friendly, welcoming and considerate. What was very sweet was that, he sanitised the tables, where many people have forgotten after COVID breakout. Service is great. =========== The manager was helpful, especially when my steak was slightly overcooked. Restaurant gets busy and some of the servers get into a frenzy. Food is always decent at this outlet. Price is acceptable too.

My mom visited the store on 30 Jun, as she do not know how to use the kiosk machine, so she went to the counter to approach assistance from a staff to get her order. So she call a guy “ah boy”, the guy ignored her, so she called a few times, then the guy turn over and say don’t call me ah boy, call me sir. He was in grey uniform, that’s what my mom recalled. And his attitude was so poor that he just told my mom, now I’m free what you want to order. My mom say it okay, then he use rude tone to tell my mom, now I help you order you say don’t want. My mom then ask for his name, he show his shirt name tag and say this is my name you go complain lah. But my mom can’t read English, so she left. We then heard about this incident, so we called back the outlet for the name of that guy, his name is Anthony. The person who pick up the call say we can’t file the complaint as the guy who was rude to my mom is the branch manager. Truely disappointed with how McDonald has turn into. Disregard elders for assistance and being unprofessional in his job.

Nice & friendly staff to assist at this all time fave outlet.

It is crowded during lunch break. Better come off peak hours. Service was okay. Food are the same like any outlet. There are self-ordering machines. However, some of the machines are unable to scan Grabpay. Most seats are available on the lower deck.

I spend 3.70 for the ice cream but getting out this much compared to other stores? a bit outrageous leh. boon lay shopping centre match the price and product. this is a big scam. idm paying the price but for this amt? no thanks

I would like to commend the Shift Manager in Charge, Ferry for his excellent service and helping me adjust my order because they ran out of their apple pie. He took the initiative and made sure that the customers interest is first. Well done!

Ordered 2 sets of Chilli crab prawn burger, Chillicrab chicken burger. Poor quality, pathetically, petty, miserable chilli crab sauce for each of the burgers, poor taste - rather order the standard burgers such as Big Mac or Fillet O fish which taste so much better and better value for money. Won’t waste time on these gimmicks again! 😤😤😤😤😤🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮😑

I would like to compliment Guest Relation Officer Haikal for making my visit a gratifying one. He offered me advice to a physical voucher redemption issue when I visited him a week ago. However the advice didn't really work in other branches when I visited. The branches generally didn't want to handle it although they mostly did help in the end. One branch, tradehub21, outright rejected me. I came back to suntec branch again today and Haikal readily aided me with my remaining redemptions. Also he said he would pass word to the next shift manager to assist me as I would be returning again at night. I have wanted to write Haikal a feedback via the mcd app but I just realized I couldn't do so as MCD app now no longer runs on my old android version phone. I hope the management would read this. Haikal is the best Guest Relation Officer I have come across so far.

This branch has been here forever. From as early as 20 years back, the food from this branch has always been mediocre, but you will always be able to find a seat even during peak hours as no one really wants to eat McDonald’s when you are located in the middle of Suntec with many other better options. Appreciate the nostalgic vibes though the food definitely can be improved.