I don’t want this to come off in a mean way i know we were probably at fault too. However, me and my friend wanted to watch a nc16 movie, Demon slayer. Im 16 and he is not, his birthday was in 3 months. I understand if we couldn’t watch it. However we weren’t told that we weren’t allowed to watch it together and they let us buy the tickets. When we were about to walk in, a employee stopped us and asked for our ICs, and of course we complied. He told my friend to go back to the counter because he was too young to watch it. We wanted a refund but they didn’t allow that and told us to switch movies. We switched movies and end up not even watching it because we were only there to watch Demon Slayer. We were so disappointed and fustrated because we weren’t informed at first, and the worker who sold us our tickets even checked our ICs. And in the end we were met with tickets to movies we did not even want to watch. Such a waste of money and time.
Golden Village Gold Class Lounge area was spacious and there is a wide selection of food/ drinks/ alcohol with add on charges!
Love the huge adjustable chairs and blanket which makes your movie better!! However, the tickets is more pricey ($39 per ticket)! Will be better if they include free popcorn or drink!
Nothing like being in a clean and spacious cinema even after Phase 2. The service staffs are great! Lobby is bright and vibrant, chairs are comfortable and the screen in the halls has good viewing angles.
If you're here after Phase 2, do remember that the seats are in pairs or single! Overall, even with all the new rules and regulations, nothing beats watching a movie in a cinema and having popcorn and drinks at the side. Would visit again.
Been here several times to watch movies. Not many people here during weekdays, not sure about weekends. One bad thing is that the toilet is quite far and need to use ticket to exit the gate and go back in just to go toilet
Counter staff doesn’t know that the movie I am watching is not entitled to card promotion discount (HSBC/DBS). When purchasing the tickets, he asked me to go to the kiosk for $3 discount so I did. However, at the kiosk, i couldn’t apply the card promotion and when clarified, was then told that this movie has no entitlement. Hence, the staff’s misinformation led to time wasted.
Next, we ordered chicken tenders and we were given a buzzer to collect it outside the hall when the there’s an activation. However, after 20 minutes (and the movie has already started), I had to come out of the movie hall to ask them about my order, after much more time wasted at checking, I was told that the food was prepared and left there… poor follow-up of the order and bad customer service. By the way, we came on a Sunday morning and there was no queue or crowd. The staff were just free and not even serving any customer. Such a slip of my order is unacceptable.
The final straw came after the movie has ended. I was very urgent and wanted to move out of the hall at the back entrance to the washroom only to be told by the staff (IRFAAN) that I have to exit from the front of the hall to the mall’s toilet one floor down. I requested for some flexibility to let me through as I was urgent and explained that my family spilt to watch different movie and that we will meet at the box office. He was rude and told me that unless I am handicap, then he would grant the exception. He even challenged me to talk to the management about this. It was really rude of him and why spend the money on a Sunday to watch a good movie only to end in a bad note. Don’t think you are the only movie company here. Pre and post Covid, your loyal customers supported you and look what happened to Cathy. If they don’t relook into their service staff’s attitude, then one day, they might have to close down too.
We've been here two times and the first a five star perfect experience. The second three stars as they made a mistake with our food order, and also took several reminders to bring us drinks. So overall four stars for us. Cinemas great with super comfortable reclining chairs. The area when you first walk in is lovely and perfect to relax before going into the actual cinema.
I visited Gold Class today with a friend and had a wonderful experience. Sarah at the reception was fantastic. She welcomed us with a warm smile and attentively took note of our requests. Her professionalism and friendly attitude truly made our day. Thank you for the great service!
The cinema was clean and comfy, with seats that gave me enough space to actually relax. The screen and sound quality were both really good it made the movie feel more immersive. The staff were polite and helpful, and buying tickets was super easy, especially with the self service kiosks. Plus, it’s in a convenient spot with lots of food places around, so it’s perfect if you want to grab a bite before or after the movie. I’d definitely go back.
Watched Wicked here and had a good overall experience! The audio quality was excellent, really immersive, but I felt the visuals could use an upgrade—the screen seemed a bit dated and didn’t feel as vibrant as what you’d find in newer cinemas.
The chairs were on the smaller side but still comfortable enough for the duration of the movie. Loved the cool air conditioning, which was perfect after walking around sunny Singapore!
As a foreigner, I really appreciated the easy online ticketing system—it was smooth and hassle-free. A convenient and reliable option for catching a movie, but an update to the screen would definitely elevate the experience.
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