Shop Reviews

Worst experience ever,Octaku house which I have spend thousands. I reach this shop at 9.15pm was inform by staff they are closing, which Google page stated 9.50pm when ask to buy the Ichiban kuji tickets this particular girl staff turn me down and start packing up, only to sell to me if I buy out the remaining kuji tickets. I highlighted the stated closing time on Google page is 9.50pm please change it. She replied in very rude manner * you should tell that to the boss * while constantly scratching her hands. I will never step in this shop again, choose gift greetings instead. Please educated your staff. 23 May 2024

Terrible shop, wasted my time waiting for break to be over. Are you on break or close for good?? Make up your mind. Its already 3 pm, there is no way you are on break. If you are looking for a shop like this go to gifts greeting, better time management and same things (maybe even more) being sold there unlike otaku house.

[Important Update]: Otaku House responded to my review and asked that I email them with more details, so I did and also left my mobile number as requested. There was then NO FOLLOW UP again on their end. After dropping them another email 2 weeks later, they claimed they called 4 times and could not reach me. Nope. Did not register on my call log. In their shoes, would you minimally drop a message/email to indicate that you have attempted to call? I would drop a message if I cannot get in touch with my friends. This is why I find it hard to believe that they had difficulties contacting me. The manage simply forgotten to get back to me. Just like their staff did (in a couple of hours). p/s: Save yourself some potential heartache and check out La Tendo upstairs (possible the greatest range of products in SG and better customer service) or Collector Base at Funan (best customer service experience. will spend effort to find out about new releases and remember to call you days after to update you that their site now carries the items), especially if you wish to pre-order / enquire about Anime goods. They will follow up on your queries, no matter how simple they are :) _____________________________________________________________________ Original review below: You should really read the string of negative comments to have a more accurate expectation of the customer service experience that you will get from Otaku House. I had my first pre-order experience with them and it was a terrible one. Otaku House should really work on improving their logistics management system. What's upsetting is their service standards. As the item I've pre-ordered has not arrived, I've left my number for them to call me when it arrives as I walk around the mall. Unfortunately, both salesperson didn't bother to do so. I went down to the shop much later to realise that the item has arrived and there was no apology for not following up. Just silence. Take your sales elsewhere as they clearly do not value their customers.

Came in to buy some kuji tickets and the staff im black and white apron/overalls was very rude. She took the box and slammed it on the counter then asked me to just open it in such an aggresive manner. I understand that people have their bad days, but that customer service was below the bare minimum; discouraging me from buying more after my first try. Will only come and buy more if she is off shift.

Lousy customer service with faulty machine that does not even mention it being broken down. Spent to find out it was broke down. Asked staff for help and she casually open and pick a random one for me. At least have the courtesy of letting customer random pick. Was unhappy about this and she asked me to try again. LMAO Why would i try again on a faulty machine? Staff made it seems like a no big deal. Not just that, Otakuhouse customer service has been degrading for quite long. Used to shop and buy several online kuji as well. But these days, they do not reply to facebook enquires and emails. 👎👎👎

Staff at the Bugis Junction outlet today (29 Oct around 9pm) have the worst attitude. The girl with specs was totally ignoring me and using her laptop, when there's no one in the store. Then the tan skin cashier was super rude. I wanted to accumulate for the kuji before using credit card for the min spend. But he was rushing me to pay first after my first try. Other outlets don't have issue with this... And if they wanted customers to buy more this isn't the way to go. If all the staff behave this way. They won't have repeat customers. I for sure won't be back.

Have been supporting this chain for 2yrs & experienced some bad experiences throughout which i’ve never raised in the past as i tend to brush it off. still continued to support them just because they have an extensive range of Kuji. This time i’m done. 0 customer service from both Livestream host & even staffs in stores sometimes. Played Kuji earlier today and host on Livestream got annoyed and tsk/tch-ed (scoffed?) because i got confused during choosing of prize. Choosing of the 1st prize was my fault as i got confused between the box’s colour, which i apologised for. The 2nd prize (towel) that i chose was apparently out of stock when no red sticker was pasted on it. Super disappointed as in the past she was my fav host too. The worst thing happens when some viewers decided to chime in (toxic environment btw) and always sided the Host when they’re at fault (happened many times & i knew because i’m always watching the stream) believe everyone should have fun playing Kuji but your staffs spoiled it. I’ll collect my remaining orders from y’all and thats it. You just lost my loyalty and business. P.S. saw that OH responded to a review below claiming that they don’t have a staff wearing specs at Bugis outlet. Total lies as i’ve always went there for my collection and saw the same person. Trying to vaguely push the blame to your customers? They even accuse me of being a fake account leaving fake reviews at their PS outlet (go and see LOL) until i emailed them (as they requested) and would you expect it, 0 REPLIES from them! Shows how much they care for their customers & service recovery. Don’t even bother emailing! Just leave them -ve review will do, lol

Friendly staff and I always look forward to collecting my kuji items from here. Thank you for bringing in special kuji for us! Enjoyed the live sessions with MH too.

This shop is packed with many anime goodies! I would also like to thank and praise one of the staff, Hannah, as she is very friendly and approachable! She makes me feel very welcomed at the shop, attending to me and my queries, and helping me to find the stuff i wanted. She provides excellent customer service to all the customers, always with a smile on her face. The customers will also leave the shop with a big smile on theirs too. Thank you Hannah and continue with your positive attitude and great customer service. One area of improvement is the selection of ichiban kuji available at this outlet. I have noticed that there are certain series that will be sent to other otaku house outlets but not this. I hope that the boss can take my suggestion into consideration as me and my friends often patronise this outlet to satisfy our ichiban kuji addiction!

Bought multiple kuji tickets online and gotten Prize A, merchandise box was damaged by inhouse delivery. Business owner not sincere enough to resolve the issue, they can't replace because no existing stock and given options to accept it or refund with a single ticket price. They are not empathy towards customer, poor customer experience from them. If I'm the business owner, I could have replace it even buying off from open market and ensure delivery was done in a proper way to improve value to customer. Basically to them, they don't bother as long the main item is not damage and you take it or leave it. Reply to owner: Business owner need to ensure that they delivered good merchandise including the box to customer. If customer accepted the condition before buying and yes it is agreed under that condition. However this is not the case, it is within your company issue and it has to be resolved internally between business owner and delivery company. How can it be customer who pay for the item and shoulder the consequence when damaged during delivery arranged by company from warehouse to retail shop?